Refund Policy
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order reference and a photo of the item. We'll arrange a replacement or refund.
Change of Mind
Due to the nature of our products, we're unable to accept returns for change-of-mind purchases once an order has been dispatched.
Payment Issues
If your M-Pesa payment was deducted but your order was not confirmed, contact us with your M-Pesa transaction code and we'll resolve this promptly, including a refund where applicable.
Refund Processing
Approved refunds are processed back to the M-Pesa number used for the original payment, typically within 3–5 business days.
Raising an Issue
Always quote your order reference number when raising a complaint — you can find it in your confirmation email or via our order tracking page.